Warranty

GigabitsDirect.com's warranty and support is the best in the industry. While standard practice for manufacturers and secondary market competitors is a 30 day warranty, GigabitsDirect.com offers a standard 1 year warranty. Technical support is also included free of charge with all purchases. All our equipment is tested, refurbished and configured in our state-of-the-art facility. All orders go through a rigorous comprehensive evaluation that delivers quality-assurance and reliability on every order.

• Trace and verification of equipment serial numbers
• Comprensive 10-point physical inspection of equipment
• Boot UP, Configuration Assessment , and Loop Back Test Report
• Port-by-port diagnostic testing
• Refurbishment of chassis, blades, modules, memory, and transceivers
• Release and Renew back to factory default configurations
• 24-hour stability testing
• Power supply testing and
• fault tolerance

Advance Replacement

GigabitsDirect.com understands that our customers purchase our products for critical applications. If you received faulty equipment, we will do our best to provide a replacement part by the next business morning. Contact GigabitsDirect customer support and a replacement item will be shipped to you

Restrictions

This warranty does not apply if the software, product or any other equipment upon which the software is authorized to be used (a) has been altered, (b) has not been installed, operated, repaired, or maintained in an OEM approved manner (c) has been subjected to abnormal physical or electrical stress, misuse, negligence, or accident