Returns

Please confirm the shipping address. The shipping carrier will add on additional fees if the shipping address is incorrect.

All merchandise to be returned must have a detailed description of the defect, copy of the GigabitsDirect invoice (which includes the serial number of the merchandise returned), and the RMA number marked outside of the package.

Dead on Arrival (DOA) products must be processed for RMA within 14 calendar days of the product arrival.

All defective items will be replaced or repaired within the Terms and Limits of the Warranty.

All returned merchandise must be in its original packaging (including all corresponding parts, manuals, cables, and diskettes, etc.); otherwise, packaging materials will be billed for each item.

GigabitsDirect will not be responsible for any physical damage or modified product. System must be, "As shipped configuration"; otherwise all warranties are voided.

All RMA returns for credit must be requested within 14 calendar days of product arrival. A 15% restocking fee (minimum $20) will be applied to all refunds and the balance will be issued as a store credit.

GigabitsDirect is not responsible for any shipping damage or loss. All claims for shipping damages must be presented to the shipping carrier immediately.

Refused packages are also subject to the restocking fee.

Merchandise must be post marked within 10 business days after the RMA number has been issued.